I have finally decided to change hosts after numerous issues and ridiculously poor customer service provided by webhost4life.com. I’ve been with them for a few years and things were decent for a low cost windows hosting provider. They moved me to the so called “new platform” in January and all hell broke loose. I’ve had nothing but problems since – the control panel is poor, many feature that were available previously are gone and the site was constantly down. The support now requires a “premium” subscription to get any kind of timely response to your inquiries and they’re utterly useless. This culminated last week when I’ve been told I cannot run different versions of ASP.Net on my account. Imagine that! So I’ve decide to cancel my account and move to maximumasp.com. I’ve asked for a refund and here is the pearl I got from their support:
Hello Matei,
I am writing this email in response to your inquiry on the Support ticket #7217628. Our records show that your account 'mateid' has been upgraded to the new platform on January 12, 2010. While migrating, the account to the new platform, we haven’t migrated the payment transactions for the account. We do not have the billing records for your account which existed before the migration.
However, I have canceled your account 'mateid' on July 1, 2010. In order to refund the unused amount to your credit card, please fax us the proof of payment made for your account in the old platform or you can provide us the receipt. The fax must be sent to 1-781-998-8340 and it should include your account username and the ticket number. Once we received your fax, we will refund the unused amount to your credit card.
If you have any further questions, please don't hesitate to contact us. We are available 24x7.
Are you serious? How clueless do you have to be to loose your transaction records? I sure hope they find it because I really want a refund for the 6 months remaining. If you’re planning on using webhost4life.com to host your site think again. Save yourself hours of frustration and try another hosting provider.